If you booked a future (scheduled) session and no longer need it, contact us before the start time and we will refund the unused booking in full.
Parking time that has begun is generally non-refundable. If something went wrong — the stall was blocked, unusable, or otherwise not as described — tell us and we will make it right, up to and including a full refund.
Accidental double payments and obvious mistakes are refunded in full — just reply to your receipt.
Tow and storage fees are charged by the towing company, not by us, and are governed by Hawaiʻi law (HRS §290-11). See vehicle towed? for your rights and how to recover your vehicle.
Refunds go back to your original payment method via Stripe, typically within 5–10 business days. Contact: parking@hawaiidata.ai — include the phone number or email you booked with.
parking.hawaiidata.ai is operated by Hawaii Data / AlohaTone, Honolulu, Hawaiʻi · parking@hawaiidata.ai · Terms · Privacy · Refunds